For Pleasure Perfumes to arrange to deliver any Products that you have purchased to you, you shall be solely responsible for providing the correct and accurate postal details.
Risk of loss and title for the products you purchase on the Website pass to you upon delivery of your purchased Products by the logistics supplier.
Pleasure Perfumes is not responsible for any delays in shipping your ordered and purchased Product/s, lost or missing Product/s or the incorrect delivery of the Product/s to you, which is due to your fault or due to inaccurate, false or incomplete information provided by you.
All items are quality controlled and checked for any faults before they are dispatched to you. Should you receive an item that is not in perfect condition, please contact us immediately at firstname.lastname@example.org, and arrange for the faulty Product to be returned.
RETURNS – Please Note due to COVID-19 UAE Laws applicable currently no returns or exchange options are available at the moment Pleasure Perfumes wants you to be pleased with your purchase, and so if for any reason you are not completely satisfied, Pleasure Perfumes will refund your purchase within fourteen (14) days of delivery of your purchased Products. Please go through the Returns Policy available on the Website and the Important Information. Products purchased through the Website should be returned new, unused, in their original packaging and with the original invoice and all Product tags still attached. Returns that are damaged, soiled or altered may not be accepted by Pleasure Perfumes and may be sent back to you.
– All correctly returned Products will be refunded to the original purchaser as a credit to the relevant credit/debit card or bank account used for the transaction after deducting the applicable bank charges (if any). If you think that we have provided you with an incorrect refund, please contact us immediately on email@example.com.
Please note card refunds may take up to thirty (30) business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and Pleasure Perfumes shall not be liable for any delays in refund by card companies. Pleasure Perfumes offers no guarantees for the accuracy or timeliness of the refunds reaching the Customers card/bank accounts. This is on Account of the multiplicity of organisations involved in the processing of online transactions, the problems with Internet infrastructure currently available and working days/holidays of financial institutions.